You have the option, when ordering, to choose a different delivery address to your billing address. When ordering, before the payment, you can add a new delivery address in your account, in the section “Your delivery addresses ».

Please note that once your order is recorded, you won’t be able to modify the delivery address.

NB : If you want to be delivered at your office, please mention the name of the company to avoid any delivery problem.
In case you were not present on the day of the delivery, your parcel would be put in a Relais Colis© during 10 days. You would be sent a SMS with the Relais Colis©’s details (address and opening hours) to take out your parcel.

To track your order, click on « My account », then on «My Orders». Click on the order you want to track, the status will be mentioned.

If you do not have an account, please check the “Track orders” section.

NB : The online tracking of your parcel is not currently available. In case you have not been delivered within 5 days, please contact the customer service.

lecoqsportif.com offers credit card payment (Visa, MasterCard, Carte Bleue).

NB : Checks are not accepted. If you do have a promotion voucher, you will first need to enter the specific code you’ve been communicated into the specific space.

Yes, all prices displayed online are inclusive of all taxes.

For orders delivered to France, Italy, Spain and Portugal, you can only pay your orders in euros.

For orders delivered to the United Kingdom, you can only pay your orders in Pound Sterling.

Payment security is one of lecoqsportif.com major priority. Transactions effected on lecoqsportif.com are rendered secure by the Ogone payment system (www.ogone.com). All information exchanged to process the payment is encrypted using the SSL protocol. These data cannot be detected, intercepted or used by third parties, and are not kept on our computer systems either.

Moreover, all purchases made through www.lecoqsportif.com respect the 3-D Secure protocol. 3-D Secure is a protocol created by international payment company such as Visa (Verified By Visa) and Mastercard (Mastercard Secure Code) aiming to improve the security of Internet payments. 3-D Secure adds an authentication step for online payments in addition to the account data entered by the customer. This personal data is compulsory for the bank to identify its customer and validate the payment.

NB: Ogone is a technical service provider, and does not take care of disputes linked to the orders. These should be settled directly with www.lecoqsportif.com and/or your bank. More information about Ogone: www.ogone.com.

If you are not completely satisfied with your purchase, you have 30 days after the order delivery, to return it, for an exchange (subject to availability), or a refund. Here is the procedure to follow to return your items:

Fill in the online return form, available on your lecoqsportif.com account, in the "My orders" section. Choose the relevant order number and click on "Return an item". Choose the article you are willing to return.

If you do not have an account, please check the “order tracking” section. Enter your email address and your order number. Choose the relevant order number and click on "Return an item". Choose the article you are willing to return

In case of an exchange, you will need to communicate the requested size or colour in the field at your disposal on the online return page.

Let us know the reason of your return request and if you want an exchange or a refund.

You will then receive an automatic e-mail from our customer service informing you of your return reference and the process to follow. It is compulsory to write this reference on the outer box.

Any damaged, soiled or incomplete item, which was not expressly mentioned as so by the customer upon receipt, will not be accepted by the vendor, according to the conditions stipulated in article 9.3

If not entirely satisfied, you can return your item either for an exchange (subject to availability) or for a refund. The return cost is at the le coq sportif’s expenses only if the above return procedure is followed by the customer.

NB: In case the customer sends back its parcel to the warehouse by its own means, the parcel won’t be accepted by the warehouse and the customer will be responsible for those charges.

Once your return has been processed by our services, you will be directly refunded on your bank account, in the same currency used to pay.

The refund of any returned item will be done within 15 working days after the return has been received by le coq sportif. Allow 4 to 5 working days for the credit to post on your bank account.

All items purchased at lecoqsportif.com can be exchanged under conditions within 30 days from the date the item has been received. Please fulfill the return form (available online in “My account”/”Previous orders”) by choosing the return reason and your choice (exchange or refund). Exchanges (subject to availability) are accepted for:

• Same item in a different size
• Same item in a different colour

If the product is not in stock, the customer service will offer the refund of the item(s) amount(s).

Any item purchased on sale or with any special discount cannot be exchanged. Le coq sportif only accepts refunds for these articles.

NB: Once received your return and processed your exchange, you will be sent your new order.

The products displayed on lecoqsportif.com are the products in stock. If your size is not available, unfortunately it is out of stock. We invite you to come back later.

The members of lecoqsportif.com benefit a lot of advantages : product news, event news, quicker and easier ordering. They can change their personal data anytime and consult their previous orders.

To become a le coq sportif member and create an account, here are the steps to follow:

• Click on « Log in » on the top right of the page
• In « New customer ? », click on « Create an account »
• Fill the form and click on « Submit »

If you encounter difficulties, please contact the customer service.

To subscribe to le coq sportif newsletter and to receive information about products, events, click here

NB: You will be able to unsubscribe very easily by modifying this personal data in your customer account or by clicking on the unsubscribe link available in each newsletter.

If you want to change your personal data, here is the procedure:

• Click on « Log in » on the top right of the page and fill in your login and password
• Change your personal data and click on « Submit »

NB: All the data of your lecoqsportif.com personal account is only used in the framework of the commercial exchanges with our company. This information won’t be shared or sold to other parties without your approval.

If you want to change your password, here is the procedure:

• Click on « Log in » on the top right of the page and fill in your login and password
• Enter your current password, your new password, confirm your new password and click on “Submit”

All the data of your lecoqsportif.com personal account is only used in the framework of the commercial exchanges with our company. This information won’t be shared or sold to other parties without your approval.

NB: You can change or delete your personal data anytime.

You can access your previous orders and track your orders from your customer account:

• Log in to your customer account with your e-mail and password
• Click on « Previous orders »

If you have forgotten your password which enables you to sign in, click on “Log in” at the top right of the page, then click on “Forgot password?”. A new password will be automatically sent to your e-mail address.